Shipping policy
SHIPPING POLICY
BANDO delivers authentic Korean fashion across India. All products are cleared through Indian customs before they ship to you, so there are no customs duties or import charges to pay on delivery.
1. WHERE WE DELIVER
We deliver to serviceable pin codes across India (Pan India). We do not currently ship outside India. If your pin code is not serviceable, you will be notified at checkout or contacted by our team.
2. ORDER PROCESSING
Orders are processed and dispatched within [1-2] business days after payment is confirmed. Orders placed on Sundays or public holidays are processed on the next business day. During sales or peak periods, processing may take slightly longer.
3. DELIVERY TIME
Orders are usually delivered within 4-7 business days after dispatch, depending on your location. All delivery times are estimates and are not guaranteed. Delays may occur due to courier partner operations, weather, public holidays, or other events outside our reasonable control.
4. SHIPPING CHARGES
All orders are shipped free of charge across India, with no minimum order value.
5. CUSTOMS AND DUTIES
Our products are imported from Korea. All customs clearance, import duties and related charges are handled by BANDO. Prices shown on our website are final, and you will not be asked to pay any additional customs or import charges at delivery.
6. ORDER TRACKING
Once your order is dispatched, you will receive an email and/or SMS with your tracking number and a link to track your shipment. If you have not received tracking details within 3 business days of placing your order, please contact us.
7. DELIVERY ADDRESS AND FAILED DELIVERIES
Please make sure your shipping address, pin code and phone number are complete and correct. We are not responsible for delays or non-delivery caused by incorrect or incomplete details.
If a delivery attempt fails because the recipient is unavailable or unreachable, the courier partner will usually make further attempts. If the package is returned to us after failed attempts, we will contact you to arrange re-delivery, and additional shipping charges may apply.
8. DAMAGED OR TAMPERED PACKAGES
If your package appears damaged or tampered with at the time of delivery, please note this with the courier partner if possible and contact us within 48 hours of delivery with photos (an unboxing video is recommended). Damaged, defective or wrong items are handled under our Refund Policy (https://bandokr.com/policies/refund-policy).
9. OWNERSHIP AND RISK
Title and risk of loss for the products pass to you upon delivery.
10. CONTACT US
WhatsApp: +91 81307 02668 (Mon-Sat, 10:00 AM - 7:00 PM IST)
Email: gsmoon@bandokr.com
BANDO, operated by GEOSUNG GLOBAL SOLUTION PRIVATE LIMITED
Plot No. 43, Sector-42, Golf Course Road, Gurugram, Haryana - 122002, India
Last updated: November 2026
